Prodigy Team

Important client updates – November 2021

Updating to Windows 11

As with any big operating system update, our current advice is to hold tight. This will give Microsoft time to fix any bugs or teething issues that may occur while Windows 11 is still new.

Having said this, we will support new devices that come with Windows 11 – we’re just not actively recommending that our clients update just yet. We’ll keep you posted as to when we think it’s a good idea to start thinking about it.

Unifi Alerts

This one is for all clients who are paying for Unifi management and monitoring.

An issue we’re currently facing is that Unifi has removed the functionality from their hardware allowing us to get alerts when devices go offline. This is affecting everyone using Unifi hardware, not just Prodigy clients.

That said, we’re continuing to get around this by manually checking devices every month, as well as checking for and installing updates.

This isn’t ideal, but please be assured that we’re monitoring the situation and are currently waiting for more information from Ubiquiti/Unifi.

Patching policy update

Going forward, unless it’s specifically been arranged otherwise, we will be rolling out feature updates automatically following clients’ agreed patching times.

Here’s a link to our new patching policy, and if you have any questions please don’t hesitate to get in touch, or ask your assigned engineer directly.

What are feature updates?

Windows feature updates are essentially twice-yearly new versions of the operating system, one around springtime and the other around autumn. Microsoft supports each version for 18 months, before withdrawing support and requiring that users update to the latest versions to get both security, and non-security-related patches.

We’re recruiting – can you help?

We are currently looking for…

2nd Line Help Desk Engineer – this position is working from home

Onsite Engineer – this position is based in our Blandford Forum office

Administrator/ receptionist – this position is based in our Blandford Forum office

If you know someone who might be interested, please direct them to either of the individual job pages linked above or our careers page where they can get an idea of what it’s like to work with us.

As a thank you for recommending anyone who joins the Prodigy team, you’ll receive £500 when they join and £500 after 6 months.