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Changing the communication game for the SME market.
This robust, cost-effective solution gives small businesses access to vital remote-working tech.
A Microsoft 365 integration which provides all singing, all dancing communication at a fraction of the cost of traditional telephony systems. It works wherever you are, and whatever device you use – adapting as quickly as you need it to.
A single app for calls, chat, and meetings
Unifying your communications into one app means making life easier with fewer logins for your team to navigate, resulting in both increased security and a happy team.
Stop! Collaborate and listen
Contacts and calendars are connected across teams and Outlook, making arranging meetings a breeze. You can even use Word, Excel and PowerPoint within calls and meetings, making it simple to collaborate – wherever you are in the world.
Key Features
Secure & reliable calling
An enterprise-grade phone system, using Microsoft’s globally trusted cloud. The cloud platform includes built-in redundancy and load balancing, and has a 99.9% guaranteed uptime. It also boasts the use of cloud-powered AI for real-time captioning, inline chat translation, and voicemail transcription features.
Meeting flexibility
Every meeting has an integrated dial-in number with audio conferencing. Whether you’re meeting with your team, or someone external to your organisation, Business Voice provides for all of your business communication needs, simplifying business calling for everyone.
Make & receive calls to any number
We can implement this solution completely bespoke to you. That means you can add new phone numbers or migrate old ones, and start calling with a cost-effective calling plan.
External Calling
Direct routing provides a PSTN (Public Switched Telephone Network) connection to MS Teams Users, which allows them to make and receive external calls on any device using Microsoft Teams.
Benefits of traditional telephony vs a cloud-based telephone system
| Traditional telephony |
|---|
| Calling limited to a fixed-desk phone |
| Needing multiple app logins |
| Large maintenance costs |
| The complexity of dealing with multiple vendors |
| Expensive to scale |
| Microsoft Teams integration |
|---|
| Call from any device and any location |
| Only one app login |
| A small monthly cost |
| Simple to deal with a single provider |
| Easily scalable |
Pick a device, any device
This setup works for traditionalists who want to use a handset like the Yealink t58a (pictured), just as well as those who want the flexibility of making their business calls from a laptop, desktop, smartphone or tablet.
Questions about calling with Microsoft Teams
We’ve put together a few frequently asked questions here, but if there’s something we haven’t covered that you’d like to know the answer to – please get in touch and we’ll be happy to help.
What is Microsoft 365 Business Voice?
It’s a phone system which uses cloud technology developed specifically for small and medium-sized businesses and organisations. Users can make, receive, and transfer calls to and from landlines and mobiles in Microsoft Teams on the public switched telephone network (PSTN).
How much does it cost?
Our packages start from just £13 per user per month, which is a fully featured managed service with both landline and mobile calls.
Setup and hardware costs depend on requirements.
Who is this solution best for?
It was specifically designed for small and medium organisations who are looking for a flexible and modern phone system. It can be added to Microsoft 365 subscriptions which also include teams, and it’s ideal for up to 300 users.
Can I use my own calling plan?
Absolutely, yes. By working with us as a Microsoft Partner, we can use Direct Routing allowing you to connect SIP trunks directly from your network to Microsoft Teams.
FREE GUIDE: 15 Questions to Ask Your New IT Support Company
Why Businesses in Dorset Trust Prodigy IT Solutions
Prodigy IT Solutions is committed to helping organisations across Blandford Forum and Dorset succeed with dependable IT support and expert guidance. The team delivers responsive service that makes technology simpler and more secure for every client.
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Customers who join us based on a recommendation.
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The issues which get fixed on the same day they get logged.
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Calls answered in under 10 seconds.
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The amount of critical IT problems we have resolved.
